Cancellation Policy. We require a credit card to hold on to all future appointments. In the event that you need to cancel or reschedule your appointment, we ask that you give us at least 24 hours notice. If we do not hear from you within that given window, we do charge a $50 cancellation fee for services booked under $100, or 50% of scheduled services over $100.
Late Policy. Please arrive to your reserved appointment on time. Clients who are 15 minutes or more late to their appointment may be asked to reschedule their appointment due to time constraints.
Refunds/Exchanges. Here at Mad One Jacks, we strive to deliver superior service to each and every client. In the event you are dissatisfied with your service, please contact us within 7 days of your original service. We will do everything within reason to rectify and correct the issue as soon as we can. Unfortunately, we do not offer refunds.